Refund policy

Refund and Return Policy

At Sophie Bakas, we strive to ensure a seamless shopping experience for our customers. Please take a moment to read our refund and return policy carefully before making your purchase.

Final Sale Policy

All eBook purchases are final and non-refundable due to the digital nature of the product. Once the eBook is downloaded or accessed, we are unable to process refunds, returns, or exchanges.

No Exchanges

Exchanges are not permitted for eBook purchases under any circumstances.

European Union 14-Day Cooling-Off Period

If you reside in the European Union, under the Consumer Rights Directive, you have the right to request a refund within 14 days of purchase.

However, this right is waived once the eBook has been downloaded or accessed, as it is considered a digital product exempt from this policy.

Refunds for EU Residents

For EU residents, refunds will only be issued if the eBook has not been downloaded or accessed. If you wish to request a refund and meet the criteria, please contact us within 14 days of purchase.

Contact Us

If you have any questions or require further assistance, feel free to reach out to us at contact@sophiebakas.com. We will do our best to address your concerns promptly.

Additional Information

• By completing your purchase, you agree to these terms and conditions.

• We reserve the right to update this policy at any time without prior notice.

• Unauthorized sharing or distribution of the eBook is strictly prohibited and may result in legal action.

Thank you for understanding and supporting our work!